Return Policy
1. Policy Basis and Scope of Application This return and exchange policy is formulated in accordance with the EU Distance Selling Directive and relevant consumer rights regulations of member states. It applies to returns and exchanges of men's clothing purchased by natural persons within the EU (hereinafter referred to as "you") through channels such as the official website and email. Regardless of whether our operating entity is located within the EU, as long as you are an EU resident and your purchase involves the delivery of goods to the EU, you are entitled to return and exchange services in accordance with this policy and EU regulations.
2. Core Rights and Time Limits for Returns and Exchanges
2.1 14-Day Cooling-Off Period for Returns You have the right to return the goods without giving any reason within 14 days of receiving them, without incurring any liability for compensation. The cooling-off period is calculated as follows: If the goods are delivered in a single package, the starting date is the date you actually sign for the package; If the goods are delivered in batches, the starting date is the date you sign for the last batch of goods. To exercise this right, you must notify us through the channels listed in Article 5 of this policy within the cooling-off period. Notification will be considered effective upon receipt of the return application.
2.2 Time Limit for Exchange/Return due to Quality Issues
If the goods you receive have quality defects (such as damaged fabric, sewing defects, size discrepancies with the order, etc.), you can apply for an exchange or return within 30 days of receiving the goods. You need to provide photos or videos of the product defects as evidence, and we will prioritize processing your application.
3. Conditions for Returns and Exchanges
3.1 Conditions for Returnable and Exchangeable Goods
The goods have not been overused, have not been damaged due to your negligence, and do not affect resale;
The product labels, tags, and original packaging are intact, and accessories (such as buttons, belts, etc.) are complete;
Goods with quality issues must be kept in their original condition; there is no need to deliberately retain the packaging (but proof of defects must be provided).
3.2 Exceptions to Non-Returnable/Exchangeable Items According to EU regulations and the characteristics of men's clothing, the following situations are not eligible for return/exchange: The value of the item has been significantly reduced due to your use (e.g., deformation or staining after washing); Intimate apparel (e.g., underwear, socks) with damaged packaging that affects the quality of the item, except for quality issues; Audio-visual products or accompanying software products that you have opened and cannot restore to their original condition (e.g., care tutorial CDs included with the product).
4. Return and Exchange Process
4.1 Return Process
Application Submission:** During the cooling-off period or the time limit for quality issues, submit your application through the "After-Sales Center" section of the official website or by emailing , specifying the order number, product name, reason for return, and contact information.
Review and Confirmation:** We will review your application within 2 business days and provide feedback on the review result via email, along with a return label and a designated return address within the EU (if the product was shipped from an EU overseas warehouse, instructions will be provided to return it to the corresponding overseas warehouse).
Product Shipping:** You must ship the product along with the return label within 7 days of receiving the return confirmation. We recommend using a trackable logistics method and retaining the tracking number.
Inspection and Refund:** Upon receiving the returned product, we will inspect its condition within 3 business days. After successful inspection, the refund will be completed within 14 business days and returned to your original payment account.
4.2 Exchange Process
Application and Approval: Same as steps 1-2 of the return process. Please specify "exchange" and the desired replacement item information (e.g., size, color) in your application.
Product Shipping and Inspection: After you send back the original item, we will arrange for the new item to be shipped upon successful inspection. We will notify you of the logistics information via email after shipment.
Logistics Time: Exchanged items within the EU typically arrive within 3-7 business days after successful inspection.
5. Fees and Responsibility
5.1 Return Costs
For returns due to no-reason returns during the cooling-off period or due to your subjective reasons (e.g., incorrect size selection, dislike of style, etc.), you will bear the return shipping costs.
For returns due to our responsibility, such as product quality issues or delivery errors, we will bear the return shipping costs. You can claim reimbursement for shipping costs upon presentation of the logistics receipt (the reimbursement limit is based on the amount confirmed via email).
5.2 Refund and Exchange Liability The refund amount includes the actual cost of the goods and the original order's shipping fee, but excludes your return shipping costs (unless it is our responsibility); If the exchangeable item is out of stock, we will negotiate with you to convert it to a return and refund, or recommend alternative products; If the returned item does not meet the conditions, we will refuse the return and exchange and send the item back, with the return shipping cost borne by you.
6. Special Circumstances Handling
6.1 Lost or Damaged Goods If the returned goods are lost or damaged during shipping, if you have selected trackable logistics and promptly notified us, we will assist you in claiming compensation from the logistics company; If the exchangeable goods are delayed due to logistics reasons, we will provide you with logistics tracking support and, if necessary, resend the goods for you.
6.2 Handling of Overdue Applications For applications exceeding the cooling-off period or the time limit for quality issues, we will handle them at our discretion based on the condition of the goods, and may refuse the return or exchange or charge a goods restoration fee (not exceeding 20% of the goods amount).
7. Policy Updates and Contact Us
7.1 Policy Updates
This policy will be updated accordingly should EU consumer rights regulations change or our service procedures change. The updated policy will be posted on the homepage of and will automatically take effect 7 days after posting. Changes involving core rights will be notified to you separately via email.
7.2 Contact Channels
If you have any questions about returns and exchanges or need assistance, you can contact us through the following methods:
If you believe that our return and exchange service violates EU regulations, you can file a complaint with the consumer protection authority or data protection supervisory authority (DPA) of your Member State.