Shipping Policy
1. Scope of Application This shipping policy applies only to (hereinafter referred to as "we")'s services for shipping menswear to EU member states (including the 27 EU member states and EEA countries such as Iceland, Liechtenstein, and Norway), covering orders placed through our official website , email , and other channels. If your delivery address is outside the EU, please refer to our specific international shipping policy and contact customer service for details.
2. Shipping and Delivery Time
2.1 Shipping Time Order Confirmation and Inventory Preparation: After you complete order payment and confirm the receipt information is correct, we will complete the inventory preparation, quality inspection, and packaging process within 5-7 business days. Shipping Delay Notice: If shipping is delayed due to force majeure (such as natural disasters, logistics hub strikes), temporary stock shortages, etc., we will notify you via email or SMS within 24 hours of discovering the problem, providing the reason for the delay and the estimated shipping time. You may also choose to cancel your order. We will process a full refund within 14 business days after confirming the order cancellation request, and the refund will be returned to your original payment account.
2.2 Shipping Time Basic Shipping Time: After the goods are shipped and handed over to our partner logistics provider, the shipping time within the EU is 20-40 calendar days. This timeframe is for reference only. The actual delivery time will be affected by factors such as the location of the delivery address (which may be longer in remote rural areas), peak logistics seasons (such as Christmas season and Black Friday promotions), and customs clearance efficiency, and the actual time may fluctuate slightly. Regional Delivery Time Differences: For major cities in core EU member states (such as Germany, France, Italy, Spain, and the Netherlands) (e.g., Berlin, Paris, Rome), delivery time is typically controlled within 20-30 calendar days. For Eastern EU member states (e.g., Bulgaria, Romania) or remote areas (e.g., Nordic countryside, Mediterranean islands), delivery time may approach or reach 40 calendar days. We will indicate the approximate delivery time range for each region on the order details page for your reference when placing your order.
3. Shipping Costs and Payment Methods
3.1 Shipping Cost Calculation
Cost Standard: Shipping costs within the EU are calculated based on your order amount and delivery location. The specific cost will be automatically displayed on the order settlement page after you fill in the delivery address when placing your order.
Cost Adjustment Explanation: Shipping costs may be adjusted due to factors such as logistics provider price adjustments and increased fuel costs. The adjusted costs will be updated simultaneously on the official website's "Shipping Policy" page and the order settlement page. Orders generated before the update will still be charged according to the original cost standard without additional charges.
3.2 Payment Methods Shipping fees must be settled together with the product cost. Supported payment methods include: international credit cards such as Visa and Mastercard, PayPal, and EU local payment methods (such as Sofort in Germany and Carte Bancaire in France). All payments are processed through an encrypted payment system to ensure the security of your payment information; we do not store your complete payment card information.
4. Logistics Partners and Package Tracking
4.1 Partner Logistics Providers To ensure the stability and reliability of our transportation services within the EU, we have established long-term partnerships with several service providers with EU logistics qualifications, including DHL Express, DPD, and FedEx Europe. We will automatically match the optimal logistics provider based on your delivery address, order weight, and volume to reduce logistics costs while ensuring timely delivery.
4.2 Package Tracking Service
Tracking Information Acquisition: After your goods are shipped, we will send you the tracking number and corresponding tracking link via email (the link will redirect you to the official tracking page of our partner logistics provider). You can use the tracking number to check the real-time shipping status of your package, including key milestones such as "Out of Warehouse," "In Transit," "Arrived at Destination Country Customs," "Delivered," and "Signed for."
Tracking Anomaly Handling: If you find that your package has been in the same status for an extended period (more than 7 calendar days) through the tracking link, or if it displays "Transportation Anomaly" or "Package Lost," please contact our customer service team immediately at ME. We will contact the logistics provider within 2 business days to verify and assist in locating the package. If the package is confirmed lost, we will provide you with the option of reshipment or a full refund to protect your legal rights.
5. Customs and Taxes Explanation
5.1 Customs Clearance
Clearance Responsibility: Goods entering the EU must undergo customs clearance procedures in the destination country. We will prepare complete clearance documents (including commercial invoice, goods list, certificate of origin, etc.) before shipment to expedite clearance. Clearance time is usually included in the "20-40 calendar days" transit time. However, if clearance is delayed due to customs inspection (such as random checks on product compliance), this time may be extended. We will assist you in communicating with customs and providing necessary supplementary documents.
Required Information for Clearance: If customs requires you to provide personal identification information (such as passport, ID card copies) or supplementary product descriptions, we will promptly inform you of the required materials and submission methods via email. You must submit the required materials within 5 working days of receiving the notification to avoid clearance failure due to missing documents.
5.2 Tax and Fee Liability
Customs Duty and Value Added Tax (VAT): According to relevant EU regulations, goods shipped to the EU may be subject to customs duty and value added tax (VAT). The specific tax amount is calculated by the customs of the destination country based on the category of goods, declared value, and local tax rate. Currently, we use a "tax-inclusive model," meaning that the order amount you pay when placing your order includes the cost of the goods, shipping costs, and customs duty and VAT within the EU. You do not need to pay any additional taxes to customs or logistics providers upon receipt of the goods, avoiding "double payment."
Tax Dispute Resolution: If you are still asked to pay additional taxes upon receipt of the goods, you can refuse to pay and retain relevant evidence (such as tax notices, communication records), and then send them to us at ME. We will verify the situation with the customs and logistics providers of the destination country within 3 business days. If it is confirmed that it is a case of double charging or erroneous charging, we will reimburse you for the additional taxes already paid. The reimbursement amount will be refunded to your payment account within 7 business days after verification.
6. Package Receipt and After-Sales Service
6.1 Package Receipt
Receipt Requirements: When the logistics company delivers the package, the recipient (or authorized agent) at the delivery address will be required to sign for it with valid identification to ensure accurate delivery. If you cannot sign for it in person, you can add a note on the tracking page before delivery (specifying the agent's name and ID number), or negotiate with the logistics company to change the delivery time.
Inspection Upon Receipt: We recommend that you check the appearance, quantity, and packaging integrity of the goods on the spot when you sign for the package. If you find that the package is damaged, the goods are missing, or the goods are damaged, you must immediately request the logistics company to issue a "Proof of Abnormal Package Receipt" and send the proof and photos of the problematic goods to within 24 hours. We will initiate the after-sales process for you based on the proof (such as resending the goods, returning the goods, and refunding the money).
6.2 After-sales Service for Lost or Damaged Packages
Lost Packages:** If the logistics provider confirms that the package was lost during transportation and has not been delivered within the estimated delivery time (40 calendar days), we will provide you with two solutions after verification: First, we will resend you a product of the same specifications free of charge, with the resend time still calculated as "5-7 days for shipping + 20-40 days for delivery"; second, we will process a full refund, including the cost of the product, shipping costs, and other reasonable expenses incurred due to the order (such as handling fees).
Damaged Goods:** If the goods are damaged during transportation due to logistics reasons (such as torn fabric or missing buttons), you must submit an after-sales application within 7 days of receiving the goods, providing photos of the damaged goods, the tracking number, and proof of receipt. After approval, we will arrange a free replacement or a full refund, with the shipping costs of the replacement goods borne by us.
7. Policy Updates and Contact Us
7.1 Policy Updates
This transport policy will be updated accordingly should EU transport regulations (such as customs clearance policies and tax standards), logistics provider service terms, or our business processes change. The updated policy will be published on the official website under the "Transport Policy" section and will automatically take effect 7 days after publication. If the update involves core rights such as transit time and cost standards, we will send policy change notifications to registered users via email to ensure you are aware of the relevant adjustments.
7.2 Contact Channels
If you have any questions about EU transport policies (such as checking order status, inquiring about taxes and fees), or need to report transport-related issues, you can contact us through the following methods:
Order Messages: Submit a message on the "My Orders" page, and we will reply within 1 business day.
We are committed to providing you with stable and transparent EU transport services. If you encounter any problems during transport, please feel free to contact us, and we will do our best to resolve them for you.